We at Redlist understand that great software should be accompanied by exceptional support. Any software, no matter how perfect it is or how proficient its user, will ultimately fail without the proper support system. Every software provider must establish an effective support system for its users to guarantee smooth operation, customer satisfaction, and continuous software improvement. That’s why we’re excited to announce Redlist’s new support tools.
Redlist is committed to empowering our customers to use our solutions successfully. In line with this commitment, we have recently updated our customer support platform and are continuously improving it. You can learn all the details of these updates in our recent training webinar. In this post, we further explore this customer support system and how our users can maximize the benefits they get from it.
Key Features of Redlist’s New Support Tools
To start, let’s review the features of our new customer support system. The current customer service platform includes the following sections:
Home
This is where our customers can access current news articles and other information that we want to share with our users. The initial home page also shows any new updates on recent messages and tickets, as well as other relevant notifications.
Messages
This section shows the history of all the different chats. Here is where you can start new messages or revisit past messages. Each chat contains filters for faster support on different concerns and issues. Note that all conversations are with real people or experts, not AI (artificial intelligence) or chatbots. These chats also allow you to attach and send photos or files using the website and mobile applications.
Tickets
The tickets section helps users track the progress of messages and requests. This allows you to get in touch with the support team quickly and gives more visibility on your various support issues and concerns. Here, you can easily view the status of your requests so you can follow up on their progress and take action to resolve them.
Help
This is where the customer can access Redlist’s extensive knowledge database. Here, you can search for how-to articles that can help you use the software better. You can also browse frequently asked questions, video tutorials, and other similarly helpful resources.
New
This section is where you can view our product updates, release notes, and recent articles. This section helps proactively alert our users to current information that can be critical for the effective use of the software.
Feedback Prompts
These are found at the bottom of each how-to article, asking users to rate the degree of usefulness of the information they received. Through this feedback system, Redlist can gauge user support satisfaction and devise ways to improve our services and our solutions. The more feedback you give, the better the system becomes for you and the entire customer base.
Get the Most Out of Redlist’s New Support System
So, how do these features help, and how do you get the most benefit from them? Ensure the smooth, efficient, and productive use of Redlist solutions through the following ways:
1. Reach out whenever you need us.
The new support tools let you reach out and get support whenever you need it. You can access multi-channel support through live chats with real experts, emails, and calls for urgent and complex issues. Use the new support ticketing system to make sure your issues and inquiries are resolved effectively and on time.
2. Leverage our comprehensive knowledge base.
Access our guides and tutorials for step-by-step documentation of the various features of our software solutions. For quick support, you can browse our FAQs, which are organized according to the types of issues or concerns. We are also currently building our library of videos that will help our users learn at their own pace by providing visual and easy-to-follow tutorials on basic to advanced topics.
3. Avail of dedicated support.
Every Redlist customer receives a dedicated account manager who provides tailored support. Ensure that your business needs and requirements are met by maintaining constant and clear communication with our supportive account managers. Keep them updated through regular chats on your current issues so that they can assist you in any way they can.
4. Enable proactive monitoring and alerts.
You can enable Redlist to monitor your system performance so that it can send you alerts for potential issues before they impact your operations. Our support team reaches out to your team primarily through the new support platform. This is for proactive issue resolution so that any anomaly detected will be resolved before it leads to system failure and downtime.
5. Take advantage of user training and onboarding.
The Redlist support system is the ideal platform to take advantage of custom training sessions to help new and existing users alike. Training programs of varying levels are available for new users to get them up to speed and for existing users to explore advanced software features. Furthermore, you can also ensure continuous learning for all the users of your team with our library of training resources, including webinars and detailed video walkthroughs.
6. Seek reporting and analytics support.
Redlist users are also entitled to our support team’s assistance in generating and interpreting reports. Use them to gain data-driven insights into your operations and performance metrics. Through our new support platform, you can let our team support you in creating customized reports and analytics that best fit your business needs and reliability goals.
7. Enable mobile access.
Access on-the-go support by enabling mobile access through the Redlist mobile application. Thus, users can access resources, submit tickets, and monitor your system from anywhere, ensuring seamless operations even when users are away from their desks.
Maximized Redlist Support
With Redlist’s new support tools, you can get the most out of the software. By focusing on proactive assistance, personalized service, and continuous learning, we empower you to effectively leverage Redlist’s powerful features to achieve your bottom line. For more information, contact us or watch the webinar for a walkthrough of all these new support tools by Trevor Shaffer, our Director of Customer Experience at Redlist. We’ve taken customer service to the next level, and you can experience it today!
